Refund and Cancellation Policy

1. General Terms

You acknowledge that all purchases and sales of cryptocurrencies, whether completed or pending, are final. Transactions are non-refundable, irrevocable, and cannot be changed once completed. Cryptocurrency prices fluctuate constantly, and as such, the value of cryptocurrency purchased from (or sold to) Fiat201 GmbH or Fiatbit Technologies d.o.o. may change within moments of your transaction.

2. EU Consumer Protection Directive

By initiating a monetary transfer to either Fiat201 GmbH or Fiatbit Technologies d.o.o., you acknowledge that the EU Consumer Protection Directive (Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights) does not apply to contracts for financial services such as those offered by these companies.

3. Discretionary Repurchase of Cryptocurrency

If you change your mind and wish to return the cryptocurrency purchased from either Fiat201 GmbH or Fiatbit Technologies d.o.o., the respective company may, at its sole discretion, repurchase it at the current market price, less the applicable service fee.

  • For repurchase inquiries, please contact the company via email at [email protected].
  • This also applies if you have sold cryptocurrencies to Fiat201 GmbH or Fiatbit Technologies d.o.o. and wish to repurchase them. The companies may sell them back to you at the current market price plus the applicable service fee.

4. Wire Transfer-Related Refunds

In rare cases related solely to wire transfers, such as:

  1. Failure to provide the required KYC documents.
  2. Disclosing account access details to a third party.
  3. Deciding to cancel the order before completion.

The respective company reserves the right to cancel your transfer order. If funds have already been received, they will be returned to the same source, subject to applicable laws and regulations.

5. Costs and Fees for Refunds

Any refund will be processed after deducting costs or expenses incurred, including:

  • Transfer fees.
  • Currency exchange fees.
  • Payment processing fees.

Refunds to an alternative source may be considered at the company’s sole discretion, provided that you supply the necessary documents to verify ownership of the account to which the funds are returned.

6. Anti-Money Laundering (AML) Compliance

To comply with AML and anti-terrorist financing regulations, both Fiat201 GmbH and Fiatbit Technologies d.o.o. may verify all payments and associated information before issuing a refund.

  • You may be required to provide:
    • Identification documents.
    • Proof of ownership of the credit card or bank account used.
    • Other documentation deemed necessary to verify your request.
  • If you fail to provide the required documents or if doubts arise regarding the authenticity of the documents, the refund process may be suspended until the requested actions are completed.

7. Fraud Prevention

Fiat201 GmbH and Fiatbit Technologies d.o.o. reserve the right to:

  • Cancel your order without refund.
  • Refuse any refund request if fraudulent or illegal activity is suspected.

8. Refund Processing Time

Refunds will be processed without undue delay and within 7 (seven) working days from the cancellation of the order, provided that all required information and documentation have been submitted to the respective company.

9. Regional Responsibilities

  1. Fiat201 GmbH: Handles refund and cancellation requests for customers located in Switzerland and outside the EEA/EU region.
  2. Fiatbit Technologies d.o.o.: Handles refund and cancellation requests for customers located in the EEA/EU region.

For any inquiries or refund requests, please contact [email protected].

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